Contact
Contact SonoVive: Orders, Refunds and Website Questions
For tracking or a refund on a SonoVive order you have placed, call the BuyGoods order desk at +1 (302) 200-3480 or use the BuyGoods order lookup. The website inbox, [email protected], answers page and privacy questions on weekdays, 9:00am to 5:00pm ET, but it cannot see orders. Call before you mail a return: two return addresses are in circulation.
Written by the SonoVive editorial teamUpdated
Four ways to reach us
Who do you contact about SonoVive?
Two desks, two addresses. Pick the one that can actually see your problem.
Tracking and refunds
+1 (302) 200-3480
BuyGoods order lookup
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
90 Park Avenue, Floor 15
New York, NY 10016
Mail only. No walk-in sales.
Returns (New York)
315 Seventh Avenue, Floor 7
New York, NY 10001
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
No phone number appears on the vendor's own pages: they send order questions to the BuyGoods order lookup, and their refund page gives a different return address: 19655 E 35th Dr #100, Aurora, CO 80011, USA. Before you mail anything, call the order desk above with your order ID and ask which address applies to your order.
Pick the right desk
Which SonoVive contact handles your question?
Most delays happen when a question goes to the wrong desk. The order desk can open your order. The website inbox cannot. Match your question to the row below.
| Your question | Who answers | How |
|---|---|---|
| Where is my package? | BuyGoods order support | Phone or the BuyGoods order lookup |
| I want to change or cancel an order | BuyGoods order support | Phone, as soon as you can |
| I want a refund | BuyGoods order support | Phone, with your order ID |
| A page has an error or a broken link | Website team | [email protected] |
| Privacy or press request | Website team | [email protected] |
| I felt unwell after a capsule | Your doctor, then FDA | Doctor's office; MedWatch at 800-FDA-1088 |
Before you dial
What should you have ready before calling the SonoVive order desk?
Your order ID, first. It sits in the confirmation email that arrives after checkout. Without it, the desk has to search by name and email, which takes longer.
- The order ID from your confirmation email
- The full name and email used at checkout
- The date you ordered and the date the box arrived
- How many bottles you bought and how many are left
- A pen, to write down the return address they give you
Lost the email? Try the BuyGoods order lookup first, then call the desk with your name and order date.
Refund timeline
How do you start a SonoVive return?
- Day 1
Order and keep the email
Your order ID is the key to every refund. Save the confirmation email.
- Day 5-7
Package arrives
U.S. orders take 5-7 working days. The vendor counts 60 days from delivery; count from your order date to be safe.
- Day 45
Decide
The vendor's refund page also suggests 3 months of use, which is longer than the window. Decide now, while there is time to mail the bottles.
- Day 60
Window closes
Call +1 (302) 200-3480 with your order ID before then. Every bottle goes back, opened or not; you pay return postage.
Call first, mail second. The desk confirms the address and logs your claim. Send every bottle back, opened or empty, with the packing slip, using a tracked service you pay for. Full rules sit on the refund policy page.
Addresses
Which SonoVive return address is correct?
Ask the order desk. The owner's brief gives a New York return address. The vendor's refund page gives one in Aurora, Colorado. We cannot tell which one applies to your order, and a box sent to the wrong place can sit for weeks.
| Returns (owner's brief) | 315 Seventh Avenue, Floor 7, New York, NY 10001, USA |
|---|---|
| Returns (vendor refund page) | 19655 E 35th Dr #100, Aurora, CO 80011, USA |
| Office (owner's brief) | 90 Park Avenue, Floor 15, New York, NY 10016, USA |
| Maker's address | Not published |
The New York office takes mail only. It does not sell bottles over the counter and cannot process a refund.
Check your medicines, then decide30 capsules a bottle · $69 for one bottle · 60-day refund window
Order nowWebsite inbox
What can the Sonovives website email help with?
Anything about the pages themselves. Spotted a typo, a dead link or a fact you think is wrong? Write to [email protected]. The inbox is watched Monday to Friday, 9:00am to 5:00pm ET.
It also handles privacy requests and press questions. It cannot look up, change or refund an order, because the website team has no access to the checkout. How we handle a reported error is set out in our editorial standards.
No need to send your medicines or health history to a retailer. Those questions belong with your doctor or pharmacist.
Health concerns
Who should you call about a side effect from SonoVive?
Your doctor, not the order desk. Stop the capsules and call the office if something feels wrong. You can also report the problem to FDA through MedWatch, online or at 800-FDA-1088 (FDA MedWatch).
Go to a doctor that day. NIDCD treats sudden deafness as a medical emergency (NIDCD sudden deafness). No refund call or supplement question should come first.
Known risks of the named herbs are listed on SonoVive side effects.
After you call
How long does a SonoVive refund take after you contact the desk?
Roughly 8 to 15 days after the return is credited, going by the owner's brief. The vendor's own page is vaguer.
- Day of the call
The desk logs your claim and confirms where to mail the bottles.
- Return in transit
Tracked mail, paid by you. Keep the receipt and tracking number.
- 3-5 business days
The owner's brief says the refund is issued in this window once the return is credited. The vendor says "a few days" after it gets the package.
- Then 5-10 days
Your card issuer posts the money back to your account.
FAQ
SonoVive contact questions
What is the SonoVive customer service phone number?
Call +1 (302) 200-3480, the BuyGoods order desk, for tracking, changes and refunds on an order you have placed. The number comes from the owner's brief; the vendor's own pages send buyers to the BuyGoods order lookup instead. Keep your order ID handy.
Does SonoVive have a customer service email?
There is no sales email for orders. The website inbox, [email protected], answers page, privacy and press questions on weekdays, 9:00am to 5:00pm ET. For anything about an order you have placed, use the phone line or the BuyGoods order lookup.
How do I track my SonoVive order?
Look for the tracking email, which the vendor says arrives within 60 hours of ordering. If it never came, try the BuyGoods order lookup or call +1 (302) 200-3480. U.S. delivery takes 5-7 working days.
Can I cancel a SonoVive order after paying?
Call the order desk at +1 (302) 200-3480 as soon as you can. The vendor publishes no cancellation window, so ask the desk what is still possible. If the box has already shipped, the 60-day return process applies instead.
Where do I send SonoVive bottles back?
Call the order desk first and ask. The owner's brief lists 315 Seventh Avenue, Floor 7, New York, but the vendor's refund page lists an address in Aurora, Colorado. Use tracked mail and include the packing slip.
Can I visit the SonoVive office in New York?
No. The Park Avenue address in the owner's brief is a mailing office with no walk-in sales. Orders are placed online through the vendor's checkout, and refunds run through the BuyGoods order desk.
I lost my SonoVive order confirmation email. What now?
Search your inbox and spam folder for SonoVive or BuyGoods. If nothing turns up, try the BuyGoods order lookup, or call the order desk with your full name, checkout email and the date you ordered.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle images, the vendor's sales and help pages and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Sonovives, a USA authorized SonoVive retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SonoVive
Refund policy
The SonoVive refund claim, step by step: who to call, what to mail, and how long the money takes to reach your card.
Read more
Shipping
How long SonoVive takes to arrive, what shipping costs at home and abroad, and what to do when tracking goes quiet.
Read moreGuarantee
How the SonoVive 60-day guarantee works, when the clock starts, and what it does and does not promise.
Read moreUSA Authorized SonoVive Retailer
Thinking about SonoVive?
Book a hearing test, check your medicines with a pharmacist, then pick a pack. Keep your order email: it is the key to any refund.
- Secure checkout
- 60-day money-back window
- Tracking in the order email