Legal
SonoVive Website Privacy Policy, in Plain English
Sonovives collects very little: the emails you send us and basic analytics about page visits, which may use cookies. We never sell your email address. Payment and order details are handled by the BuyGoods checkout, not by us. We pass your email to the order desk only after you say yes, and we honor privacy requests from everyone.
Written by the SonoVive editorial teamUpdated
The short version
What does the SonoVive website privacy policy say in brief?
We collect little, we sell nothing, and we answer every privacy request, wherever you live.
- We do not sell, rent or trade your email address. Ever.
- Analytics may set cookies to count visits and see which pages help readers.
- Card numbers and order details go to the BuyGoods checkout, not to Sonovives.
- We pass your email to the order desk only after you agree.
- You can ask to see, fix or delete what we hold about you.
Sonovives runs sonovives.com as a USA authorized SonoVive retailer. We are not the manufacturer. Contact us at [email protected] or by mail at 90 Park Avenue, Floor 15, New York, NY 10016, USA.
What we collect
What personal data does sonovives.com collect?
Three kinds of data, and only three.
| Data | How it reaches us | Why we use it | Who else sees it |
|---|---|---|---|
| Your email and message | You write to the website inbox | To answer you and fix pages | No one, unless you agree to pass it to the order desk |
| Visit data (pages viewed, rough location, device type, referring site) | Analytics, which may use cookies | To learn which pages are read and where they fall short | The analytics provider, under its own terms |
| Basic server logs (IP address, time, page) | Your browser, automatically | Security and fixing errors | Our hosting provider |
| Payment card and shipping address | Not collected by Sonovives | Handled at the BuyGoods checkout | BuyGoods and the vendor, under their policies |
We do not run accounts, logins or comment boxes. We do not ask for your health details. If you mention a medicine or a condition in an email, we use it only to answer that email.
Cookies
Does the SonoVive site use cookies?
Yes, for analytics. Analytics may set cookies, small text files in your browser, to tell a new visit from a repeat one and to count page views.
The site itself needs no cookie to work. You can block or delete cookies in your browser settings and still read every page and reach the order button. Blocking them only means your visit is not counted.
What about the order button?
When you click an order link, you leave sonovives.com. The checkout may set its own cookies, for example to connect a sale to the site that sent it. Those follow the checkout's own policy, not this one.
Your email
Does Sonovives sell or share email addresses?
No. We do not sell, rent or trade email addresses, and we do not add you to a marketing list because you wrote to us.
There is one case where your email could leave our inbox. Website email cannot see orders. If you write about a refund or a missing package, we may offer to pass your message to the BuyGoods order desk so they can help.
We forward your email to the order desk only after you reply yes. If you say no, we give you the order desk details instead: +1 (302) 200-3480 or the BuyGoods order lookup. You can contact them yourself and keep us out of it.
Orders
Who holds my data when I order SonoVive?
BuyGoods and the vendor do. Your name, address, card and order history are entered on their checkout, and their privacy notice applies. Sonovives does not receive your card number.
Sonovives holds
Emails you send us, analytics counts and server logs.
The checkout holds
Name, shipping address, payment details, order ID and tracking.
For order records, use the order lookup or call +1 (302) 200-3480 with your order ID. Our general terms are in the terms and conditions.
Your rights
What privacy rights do I have on sonovives.com?
You can ask us to show you what we hold, correct it, delete it, or stop using it for analytics. We honor these requests for everyone, not only for residents of states or countries whose laws require it.
- See a copy of the emails and details we hold about you
- Fix anything that is wrong
- Delete your emails and details, unless we must keep something by law
- Withdraw a yes you gave earlier about the order desk
- Complain to us, and to your local privacy regulator if you wish
We do not charge for a request, and we do not treat you differently for making one.
Make a request
How do I ask Sonovives to see or delete my data?
Four steps. Scroll and each one plays out.
- 01
Write to us
Email [email protected] and say what you want: a copy of your data, a correction or deletion.
- 02
Tell us how to find you
Give the email address you used with us, so we can match your messages. We never ask for card numbers.
- 03
We check and act
We search our inbox and records, then do what you asked or explain anything we must keep.
- 04
You get a reply
We write back to the same address to confirm what we did. Order data sits with BuyGoods, so we point you there too.
Requests go to [email protected], Mon-Fri 9:00am-5:00pm ET. Order records are held by the checkout, so ask the order desk for those.
Storage
How long does Sonovives keep my information?
Only as long as it serves the reason you gave it. We keep an email thread while we are helping you, and for a reasonable time after in case you write back. Analytics data is kept in summary form to compare months.
We protect what we hold with ordinary safeguards: limited access, strong passwords and secure connections to the site. No system is perfect, so we keep as little as we can.
Children
Is the SonoVive site meant for children?
No. SonoVive is for adults 18 and over, per the owner's brief. We do not knowingly collect data from anyone under 18. If a child has written to us, ask us and we will delete it.
Updates
Will the SonoVive privacy policy change?
It may. When we change it, we update the date at the top. If a change affects how we use your email, we will tell you before it applies to messages you already sent.
Questions about this policy go to [email protected]. For how the site is run and paid, see the disclaimer and contact details.
Status
Is this the final SonoVive privacy policy?
It is a plain-English version, written to be read, not skimmed past. If any part is unclear, write to us and we will explain it, and improve the wording for the next reader.
FAQ
SonoVive privacy: common questions
Does sonovives.com sell my email address?
No. Sonovives does not sell, rent or trade email addresses, and writing to us does not put you on a marketing list. Your email stays in our inbox unless you agree to let us forward it to the order desk.
Does the SonoVive site use tracking cookies?
Analytics may use cookies to count visits and see which pages are read. The site works fine with cookies blocked. The checkout you reach through the order button may set its own cookies under its own policy.
Who sees my card details when I buy SonoVive?
The BuyGoods checkout and the vendor, not Sonovives. Card numbers are entered on the checkout page, and their privacy notice covers them. We never ask for a card number by email or phone.
Can Sonovives look up my SonoVive order?
No. The website inbox cannot see orders. Call +1 (302) 200-3480 with your order ID or use the BuyGoods order lookup. We can forward your message to the order desk, but only after you say yes.
How do I delete my data from sonovives.com?
Email [email protected] from the address you used before and ask for deletion. We delete your emails and details unless the law says we must keep something, then confirm by reply. Order records sit with the checkout, so ask them as well.
Do I need to live in California to make a privacy request?
No. We honor requests to see, fix or delete your data from everyone, wherever you live. We do not charge for requests and do not treat you differently for making one.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle images, the vendor's sales and help pages and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Sonovives, a USA authorized SonoVive retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SonoVive
Contact
Who to call or email about a SonoVive order, a refund or a page error, and what to have ready.
Read more
Terms and conditions
The rules for using the site and ordering SonoVive: prices, shipping, refunds, adult use and our limits.
Read moreDisclaimer
Plain-English notes: not medical advice, not reviewed by the FDA, not the manufacturer, and how we are paid.
Read moreUSA Authorized SonoVive Retailer
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