Buying
SonoVive Refund Policy: How to Claim and When the Money Arrives
To get a SonoVive refund, call the order desk at +1 (302) 200-3480 with your order ID within 60 days, confirm the return address, and mail every bottle back with the packing slip by tracked post at your own cost. The refund is issued 3-5 business days after the bottles are credited, then takes 5-10 days to show on your card.
Written by the SonoVive editorial teamUpdated
Step by step
How do you get a refund for SonoVive?
Five steps, in this order. The phone call comes before the post office.
Find your order ID
It is in the confirmation email from the checkout. Search your inbox for SonoVive or BuyGoods if you cannot find it.
Call the order desk
Call +1 (302) 200-3480 and say you want a refund. Ask which return address applies to your order and write it down.
Pack every bottle
Include all bottles from the order, sealed, opened or empty, with the packing slip and a note of your full name, email and order ID.
Mail it with tracking
Use a tracked service and keep the receipt. You pay this postage, and the tracking is your proof of return.
Watch your card
Allow 3-5 business days after the bottles are credited, then 5-10 days for your card issuer to post the refund.
The website inbox at [email protected] cannot see orders, so it cannot start a refund. Use the phone desk or the BuyGoods order lookup at https://www.buygoods.com/orderlookup.
Your deadline
What is the deadline for a SonoVive refund?
Sixty days. The line shows where each step falls.
- Day 1
Order and keep the email
Your order ID is the key to every refund. Save the confirmation email.
- Day 5-7
Package arrives
U.S. orders take 5-7 working days. The vendor counts 60 days from delivery; count from your order date to be safe.
- Day 45
Decide
The vendor's refund page also suggests 3 months of use, which is longer than the window. Decide now, while there is time to mail the bottles.
- Day 60
Window closes
Call +1 (302) 200-3480 with your order ID before then. Every bottle goes back, opened or not; you pay return postage.
Where to mail
Which address do you send SonoVive returns to?
Two addresses are in circulation. The order desk tells you which one is right for your order.
| Source | Address given | Status |
|---|---|---|
| Owner's brief | 315 Seventh Avenue, Floor 7, New York, NY 10001, USA | Not on any vendor page |
| Vendor's refund page | 19655 E 35th Dr #100, Aurora, CO 80011, USA | Published by the vendor |
| Office (not for returns) | 90 Park Avenue, Floor 15, New York, NY 10016, USA | From the brief; the vendor publishes no office |
A parcel sent to the wrong address can be slow to find, and the clock keeps running while it travels. One phone call settles which address to use. Write the answer, the date and the name of the person you spoke to next to your order ID.
When the money arrives
How long does a SonoVive refund take?
Plan on about two to three weeks from the day your bottles arrive back. The two sources describe the wait a little differently.
The owner's brief says the refund goes out 3-5 business days after the returned bottles are credited, then your card issuer takes 5-10 days to post it. The vendor's refund page says the refund goes out a few days after the package is received, then the same 5-10 days on the card.
Card refunds do not arrive the same day they are sent. Your bank decides how fast a credit shows, and weekends add to it.
What comes back
Do you get all your money back from SonoVive?
You get back the product price, under the vendor's policy. You do not get back the postage you paid to return it. Some details are simply not published, and we mark those plainly.
| Price of the bottles | Refunded, once every bottle is back |
|---|---|
| U.S. shipping | Was free, so nothing to refund |
| $15.95 international shipping | Not published |
| Your return postage | Not refunded; the buyer pays it |
| Refund for part of an order | Not published; all bottles must go back |
Check your medicines, then decide30 capsules a bottle · $69 for one bottle · 60-day refund window
Order nowIf it does not show
What if your SonoVive refund has not arrived?
- Check the tracking on your return parcel. If it is not marked delivered, ask the carrier first.
- Count the days. Allow up to 10 days on top of the vendor's processing time before you worry.
- Look at your card statement for a credit under the checkout company's name, not only SonoVive.
- Call the order desk with your order ID and return tracking number. Ask for the date the refund was sent.
- If the desk confirms it was sent and nothing shows, call your card issuer and ask about the credit.
Keep notes of every call: the date, the time and what was promised. Neat notes make any follow-up shorter.
Paperwork
What should you keep for a SonoVive refund?
Order email
Holds the order ID the desk asks for first.
Packing slip
It goes back in the box with the bottles.
Postage receipt
Shows the date you mailed and the tracking number.
Call notes
Date, name and the return address you were given.
Buying for a parent? You are the one with the email, so you should make the calls. Ask your parent to keep every bottle, even the empty ones, until the 60 days pass. The guarantee page explains why the empties matter.
Before you return it
Should you stop taking SonoVive while you wait for a refund?
The vendor gives no guidance on stopping, and keeping the capsules for the return matters more than finishing them. If you had a side effect, stop, call your doctor and report it to FDA MedWatch at 800-FDA-1088 (FDA MedWatch). Side effects to watch for are on the side effects page, and pack details are on the pricing page.
FAQ
SonoVive refund FAQ
How do I return SonoVive for a refund?
Call the order desk at +1 (302) 200-3480 with your order ID and ask for the return address. Then mail every bottle from the order, opened or not, with the packing slip and a note of your name, email and order ID. Use tracked mail; you pay the postage.
How long does a SonoVive refund take to arrive?
Allow about two to three weeks after your bottles are delivered back. The refund goes out 3-5 business days after the return is credited, per the owner's brief, or a few days after receipt, per the vendor. Your card issuer then takes 5-10 days to post it.
Can I get a SonoVive refund by email?
No order email address is published, and the website inbox at [email protected] cannot see orders. Start a refund by phone with the order desk, or look the order up on the BuyGoods order lookup. Keep your order ID ready either way.
Do I need a reason to return SonoVive?
The refund rules we found set conditions on timing and bottles, not on reasons: claim within 60 days and send every bottle back with the packing slip. If you are unsure, ask the order desk when you call. If you had a side effect, tell your doctor and report it to FDA MedWatch as well.
Can I get a refund for just one bottle of a 6-bottle order?
The vendor does not publish partial refunds. Its rule is that every bottle from the order goes back, so a refund for only the unused bottles is not described anywhere. Ask the order desk before you mail anything, and get the answer in writing if you can.
Where do I send my SonoVive return?
Call the order desk first. The owner's brief lists a New York return address, while the vendor's refund page lists one in Aurora, Colorado. The desk can tell you which applies to your order, so your parcel does not go to the wrong place.
Is SonoVive return shipping free?
No. The buyer pays return postage, according to the vendor's refund page and the brief. Use a tracked service so you can show the bottles arrived. Ask the desk whether international shipping fees are refunded, since that is not published.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle images, the vendor's sales and help pages and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Sonovives, a USA authorized SonoVive retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SonoVive
Guarantee
How the SonoVive 60-day guarantee works, when the clock starts, and what it does and does not promise.
Read more
Contact
Who to call or email about a SonoVive order, a refund or a page error, and what to have ready.
Read more
Pricing
What one SonoVive bottle costs, what the larger packs give you, and how the price fits the 60-day refund window.
Read moreUSA Authorized SonoVive Retailer
Thinking about SonoVive?
Book a hearing test, check your medicines with a pharmacist, then pick a pack. Keep your order email: it is the key to any refund.
- Secure checkout
- 60-day money-back window
- Tracking in the order email