Buying
SonoVive 60-Day Money-Back Guarantee: How It Works
SonoVive comes with a 60-day money-back guarantee.
Count from your order date to be safe. Send back every bottle, opened, empty or sealed, with the packing slip, and you pay the return postage.
Check where to order so your purchase is covered.
Written by the SonoVive editorial teamUpdated
The promise
What does the SonoVive guarantee cover?
It covers your money for 60 days, as long as all the bottles from the order go back.
The vendor's refund page accepts opened bottles and even empty ones. That is better than many supplement policies, which take back only sealed bottles. It means you can actually try the capsules and still ask for a refund.
The guarantee does not promise that your hearing will change or that ringing will fade. No study of SonoVive itself has been published, and NIDCD says no supplement has been proven to help tinnitus (NIDCD tinnitus). Treat the guarantee as a safety net for your wallet, not as a sign the product works.
The 60 days
How does the SonoVive guarantee timeline work?
Four dates matter. Scroll and the line fills in.
- Day 1
Order and keep the email
Your order ID is the key to every refund. Save the confirmation email.
- Day 5-7
Package arrives
U.S. orders take 5-7 working days. The vendor counts 60 days from delivery; count from your order date to be safe.
- Day 45
Decide
The vendor's refund page also suggests 3 months of use, which is longer than the window. Decide now, while there is time to mail the bottles.
- Day 60
Window closes
Call +1 (302) 200-3480 with your order ID before then. Every bottle goes back, opened or not; you pay return postage.
When it starts
When does the SonoVive 60-day window start?
The two sources disagree. The safe answer is your order date.
| Detail | Vendor's refund page | Owner's brief | What we suggest |
|---|---|---|---|
| Window starts | The day your package arrives | The day you buy | Count from your order date |
| Return address | 19655 E 35th Dr #100, Aurora, CO 80011 | 315 Seventh Avenue, Floor 7, New York, NY 10001 | Call the desk before you mail |
| Refund timing | A few days after the package is received, then 5-10 days | 3-5 business days after credit, then 5-10 days on the card | Allow about three weeks in all |
| How long to try it | Suggests at least 3 months of use | Not stated | Decide by about day 45 |
The last row is the odd one. The refund page suggests using the product for at least 3 months, yet its own window is 60 days. If you follow that advice, you lose the refund. Pick a decision day well before day 60. Write it on the calendar the day you order, next to the order ID, so nobody in the family has to hunt for either one later.
The rules
What do you need to send back for a SonoVive refund?
- Every bottle from the order, whether sealed, opened or empty.
- The packing slip that came in the box.
- A note with your full name, email address and order ID.
- Return postage, paid by you, with a tracked service.
- A call to the order desk at +1 (302) 200-3480 first, to confirm the address.
Keeping a bottle back breaks the rule about returning all of them. If one is lost or thrown away, tell the desk when you call. Lost the packing slip? The vendor does not say what happens then, so ask the desk what it accepts in its place, such as a printout of the order email.
A real-life example
How would the guarantee work on a 3-bottle order?
Picture a 67-year-old retired machinist who orders three bottles on March 2 for the ringing in his ears. They arrive on March 10. His daughter writes "decide by April 16" on the calendar, about 45 days from the order date.
By mid-April he has finished one bottle and opened a second. He notices no change, so he calls the order desk, gets the return address and mails all three bottles, including the empty one, with the slip. He pays the postage and keeps the tracking number.
Had he waited for the 3 months the refund page suggests, he would have passed day 60. That is why the decision day matters more than the bottle count.
Check your medicines, then decide30 capsules a bottle · $69 for one bottle · 60-day refund window
Order nowLimits
What does the SonoVive guarantee not cover?
Return postage
You pay it. Tracked mail costs more, but it is your proof that the bottles arrived.
Orders from other sellers
The refund rules are tied to an order ID from the official checkout. A marketplace bottle may have no refund.
Late requests
After day 60 the vendor's policy no longer applies. Exceptions are not published.
Whether the $15.95 shipping fee for Canada, the UK, Ireland, Australia or New Zealand is refunded is not published. Ask the desk before you send anything. See where to buy SonoVive for why the official order page matters.
Our view
Is the SonoVive guarantee a good one?
In its favor
- Opened and empty bottles are accepted
- 60 days is long enough to try a full bottle and more
- A phone desk handles claims, with an order lookup online
- No subscription to cancel first
Against it
- Two return addresses in circulation
- The start date differs between sources
- Its own advice to use it for 3 months runs past the window
- You pay the return postage
Before you rely on the guarantee, make sure SonoVive is safe for you. St. John's wort, one of the five named ingredients, weakens many medicines, including birth control pills, warfarin and some antidepressants (NCCIH St. John's wort). A refund cannot undo a drug interaction. Read the side effects page first.
Next step
Ready to claim a SonoVive refund?
The step-by-step claim process, the timing of the money on your card and what to do if it is late are on the refund policy page. Have your order ID in hand before you call.
FAQ
SonoVive guarantee FAQ
Does SonoVive have a money-back guarantee?
Yes. The vendor's refund page offers 60 days to ask for your money back, and it accepts opened and empty bottles. You must return every bottle from the order with the packing slip and pay the return postage yourself. The guarantee refunds money; it does not promise any change in hearing.
Is the SonoVive guarantee 60 or 90 days?
It is 60 days. The vendor's refund page counts from the day your package arrives, while the owner's brief counts from the day you buy. To stay safe, count 60 days from your order date and make your decision around day 45, so the bottles can reach the return address in time.
Can I return opened SonoVive bottles?
Yes. The vendor's refund page accepts opened bottles and empty ones, not only sealed ones. The catch is that every bottle from the order must go back, together with the packing slip and a note with your name, email and order ID.
Do I have to pay to return SonoVive?
Yes. The buyer pays the return postage, and a tracked service is strongly advised so you can prove the parcel arrived. The vendor does not publish whether the original international shipping fee is refunded, so ask the order desk before you mail anything.
Does the SonoVive guarantee mean it works?
No. A money-back guarantee is a purchase policy, not evidence. No study of SonoVive itself has been published, and NIDCD says no supplement has been proven to help tinnitus. Hearing tests and hearing aids are still the first step for hearing loss.
Is the guarantee valid if I bought SonoVive on another site?
The vendor's refund rules are tied to an order ID from its official checkout. A bottle bought from a marketplace or reseller may not be covered, and the vendor publishes no policy for those sales. Ask that seller about its own refund terms.
What if I use SonoVive for 3 months like the refund page suggests?
You would pass the 60-day window and lose the refund. The vendor's refund page suggests at least 3 months of use, which is longer than its own guarantee. Pick a decision date around day 45 instead, and call the order desk before day 60.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle images, the vendor's sales and help pages and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Sonovives, a USA authorized SonoVive retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about SonoVive
Refund policy
The SonoVive refund claim, step by step: who to call, what to mail, and how long the money takes to reach your card.
Read more
Pricing
What one SonoVive bottle costs, what the larger packs give you, and how the price fits the 60-day refund window.
Read more
Shipping
How long SonoVive takes to arrive, what shipping costs at home and abroad, and what to do when tracking goes quiet.
Read moreUSA Authorized SonoVive Retailer
Thinking about SonoVive?
Book a hearing test, check your medicines with a pharmacist, then pick a pack. Keep your order email: it is the key to any refund.
- Secure checkout
- 60-day money-back window
- Tracking in the order email